Terms & Conditions


These Terms and Conditions as they may be revised from time to time (Conditions) apply to the use of the paddockzone.com website. Your use of our website constitutes your agreement to accept and be bound by these Conditions.

Please note that these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products. If you do not agree with the Conditions set out below, you should not use or access this website.

If you have any queries relating to these Conditions, please contact the Customer Services team before placing an order at customerservice@paddockzone.com.

General Information

Paddockzone.com is an official website of Paddockzone and is operated by Paddockzone Ltd (“Paddockzone”), whose registered office is at Unit 4, New Barn Farm, Tadlow Road, Tadlow, Hertfordshire SG8 0EP, United Kingdom.

All goods ordered, sold, purchased and supplied via paddockzone.com shall be pursuant to a contract of sale between Paddockzone limited and the purchaser.

You represent and warrant that (a) all details you provide to paddockzone.com for the purpose of ordering and/or purchasing goods via this website are true, accurate, current and complete in all respects,and that the credit or debit card you use is your own and (b) you are either eighteen years old or over or that you use this website with the permission of your parent or guardian.


All orders are subject to acceptance and product availability. Acceptance of an order occurs and a contract for sale and purchase arises only when the goods ordered are shipped to you.

Products available for sale change on a frequent basis and we reserve the right to make changes to products without notice. Some of our products may be available only in limited quantities.

We try to ensure that all information about our products, including prices, is accurate and up to date. However, there may be occasions when the website contains errors and inaccuracies as to merchandise size, colour, stock availability or other matters, as to which no liability is accepted. We reserve the right to correct errors and to update product information at any time. We reserve the right to change prices at any time.

The prices displayed on this website are in UK Sterling and in Euros.


All credit and debit card transactions are subject to validation checks and authorisation by your card issuer. In the event that your credit card payment is rejected or the items you have ordered are out of stock, your order will not be accepted and you will be refunded.

Discount Codes

From time to time, we may offer promotional discount codes. Unless otherwise expressly stated, such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts. Codes must be correctly entered at the checkout to be valid. Only one discount code may be used per order and a promotional code cannot be used after an order has been placed. Discount codes may not be used for delivery prices. Discount codes are only valid as specified at the time of issue and are subject to cancellation without notice.


We aim to dispatch your order within 5 working days of it being placed subject to credit card authorisation and stock availability. Goods will be sent to the address given by you in your order. Orders shipped to countries outside the EU may be subject to additional import taxes and customs duties. Any such additional charges shall be borne by the purchaser. Please contact your local customs office for further information. If you need to contact us regarding the delivery of your product or to inquire about delivery charges, please contact our Customer Service team at customerservice@paddockzone.com

Returns – 30 days

If you find that any product you have ordered is unsuitable and you wish to return it, please inform us by email at customerservice@paddockzone.com within 30 days of receipt of your goods. Then provided that the goods you ordered are returned to us in the same unused condition as you received them (including packaging) within 30 days of receipt of your goods, we will refund the price you paid for the product, using the same method as your original payment to us. The initial postage and packaging charge is non-refundable unless otherwise stated.

If you find that any product you have ordered has been damaged in transit or it appears faulty or you receive a different product from that which you ordered, please inform us by email at customerservice@paddockzone.com Provided that the goods you ordered are returned to us in the same unused condition as you received them (including packaging) within 30 days of receipt of order then, subject to availability, we will replace the item or, if stock is unavailable, we will refund the price you paid for the product. The initial shipping costs of any goods returned because they are faulty, damaged in transit or you receive the incorrect product will be refunded in this instance if a replacement cannot be given. If a replacement is to be sent, no refund is made, and any further shipping costs will not be charged to the customer. This provision does not affect your statutory rights.

Please return all goods to the following address:

Unit 4, New Barn Farm, Tadlow Road, Tadlow, Hertfordshire SG8 0EP, United Kingdom.

We accept no liability for goods lost in transit, and all returned goods are your responsibility until received by us. We recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning any item(s) to us. Please e-mail customer service (customerservice@paddockzone.com) in the first instance if you wish to return any item(s). A returns process is then followed in order for you to send items back correctly.

If goods are returned otherwise than in the same unused condition as you received them they will be returned to you, at your cost.


You may cancel your order at any time provided that your order has not been shipped. Please contact our Customer Service team at: customerservice@paddockzone.com

Incorrect Pricing

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price listed on paddockzone.com is incorrect for any reason, we will email you to inform you that we have not accepted your order and that your order has been cancelled. You will be advised of the correct price of that product and you may re-order it if you wish. If you have already paid for the goods in such circumstances, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, your credit card will be debited with the correct amount and this will appear as a separate transaction.


We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, Paddockzone cannot be held liable in the unlikely event of a breach in our secure computer servers.

Paddockzone shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of war, flood, fire, labour disputes, strikes, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Paddockzone makes no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. Paddockzone will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site’s material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, Paddockzone shall not be liable for those costs or expenses.

To the greatest extent permitted by law Paddockzone excludes any and all contractual and non-contractual liability for any:

  • economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or
  • special, consequential or indirect losses; or
  • loss of data; or
  • loss of or damage to property, and/or
  • loss from claims of third parties.

Paddockzone excludes any and all contractual and non-contractual liability arising out of the use of the website and for any products or services purchased from paddockzone.com to the greatest extent permitted by law.


We aim to deal with all complaints promptly. Should you have a complaint, please email us at customerservice@paddockzone.com or by post to Customer Services, Paddockzone Ltd, Unit 4, New Barn Farm, Tadlow Road, Tadlow, Hertfordshire SG8 0EP, United Kingdom.

Collection and use of Information

When ordering item/s from this website you will be asked to provide contact information such as name, delivery address, telephone number, email address, and financial information such as your credit card number and expiry date. This information is used for billing purposes and to enable us to fulfil customers’ orders. This information will also be used in case of difficulty in processing an order. Any personal information given to us by you will only be used in order to process your orders. Your personal information will not be distributed to any other organisation.

If you register online with Paddockzone and request email updates to inform you of new products, promotional offers etc. your email address will be retained. We will not sell, rent, lease, loan, trade or otherwise divulge the addresses on our lists to anyone other than in certain circumstances or as required by law. Please see our Privacy Policy for further details.


We do not guarantee that our website will always be available. We may interrupt or restrict our service for emergency or routine maintenance and we may change or discontinue the availability of any content, goods or services at any time.

Site Contents Ownership

This site is expressly owned by Paddockzone Ltd and is the official site for Paddockzone. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software are owned by Paddockzone Ltd. This website, as a whole, is protected by copyright, trademark, intellectual property and other applicable laws. All worldwide rights are reserved.


These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you submit to the exclusive jurisdiction of the courts of England.


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